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October 1-4, 2020Monterey, California, USA

FREQUENTLY ASKED QUESTIONS

We are sure that our decision to reschedule the 2020 Sea Otter Classic to October 1-4, 2020 will prompt you to have questions. We are working through the details and appreciate your patience. If your question is not addressed below, please do reach out, we are here to help!

2020 Dates Newsletter Announcement

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Racing/Riding FAQs

Why was the event postponed/rescheduled?

After careful consideration of the evolving coronavirus threat, travel bans and production impacts, we made the difficult decision to reschedule the event and allow time for the coronavirus outbreak and its effects to subside.

What are the new dates?

The new date for the Sea Otter Classic will be October 1 – 4, 2020.

What is the refund policy?

If you are currently registered for the Sea Otter Classic 2020, the following options are available to you:

  1. You wish to participate at our October 1-4, 2020 event: Your race/ride registration will be rolled over to the new October 1-4 2020 date – you have no need to do anything further.
  2. You cannot participate in our October 1-4, 2020 event but you would like to defer your race/ride registration to the April 2021 event: To defer your registration, visit MyEvents, login with your active.com account used for registration, then press the “Defer or Transfer” button and complete steps until checkout. You will then receive a unique registration link when it is time to sign up for the 2021 Sea Otter Classic which will be held April 15-18, 2021. 
  3. You decide not to participate in the October event, and you would like a refund: You will receive a refund on any monies (minus Active.com transaction fees) paid. The refund request must be in writing and emailed to frosty@seaotterclassic.com prior to May 1, 2020. Allow 10-14 days for processing.

 

Will I need to re-register for my racing events on Active.com?

No, your race/ride registration will be transferred to the new event date.

 

When will the new schedule be posted?

Updated event schedule will be posted in April, 2020.

 

Will course routes change?

At this time, we do not anticipate any changes to the course routes.

 

Will race/ride start/finish locations be impacted?

Check the website for updates in the coming months.

 

Who can I contact with Race/Ride questions?

For all questions and concerns please contact Jeff Frost at frosty@seaotterclassic.com .

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Camping & Lodging FAQs

Why was the event postponed/rescheduled?

After careful consideration of the evolving coronavirus threat, travel bans and production impacts, we made the difficult decision to reschedule the event and allow time for the coronavirus outbreak and its effects to subside.

The new date for the Sea Otter Classic will be October 1 – 4, 2020. If you currently have a camping spot for the Sea Otter Classic 2020, the following options are available to you:

1. You wish to attend our October 1-4, 2020 event:

Your payment and camping placement will be rolled over to the new October 1-4 2020 date – no need to do anything further.

2. You decide not to participate in our October 1-4, 2020 event and you would like an immediate refund:

You will receive a full refund on all money put towards your camping spot for 2020, as long as, the request is received in writing and emailed to Jamie@seaotterclassic.com prior to May 1, 2020.

If you cancel your current reservation between May 1, 2020 and August 30, 2020, you will receive a full refund minus the $50 administrative fee PER CAMPSITE.

Do I need to cancel my camping reservation if I can’t attend the October event?

Yes, each camper is responsible to cancel their reservations if they cannot attend in October. You will receive a full refund on all money put towards your camping spot for 2020, as long as, the request is received in writing and emailed to Jamie@seaotterclassic.com prior to May 1, 2020. If you cancel your current reservation between May 1, 2020 and August 30, 2020, you will receive a full refund minus the $50 administrative fee PER CAMPSITE.

What is the refund policy?

All current reservations for the event will receive a full refund on all money put towards your camping spot for 2020, as long as, the request is received in writing and emailed to Jamie@seaotterclassic.com prior to May 1, 2020.
If you cancel your current reservation between May 1, 2020 and August 30, 2020, you will receive a full refund minus the $50 administrative fee PER CAMPSITE

Will we get the same campsite for the new dates?

Yes, for those campers with a current reservation. Your payment and camping placement will be rolled over to the new October 1-4 2020 date – no need to do anything further.

I cancelled before the event postponement news. Am I able to get a refund on my cancellation fee?

No. If you cancelled for any reason, prior to the event postponement announcement, you still fall under the standard cancellation policy prior to the announcement.

Will I get the same campsite for next June?

No. Information regarding Early Bird Registration for A, B, C and D will be coming soon.

What are the 2021 dates?

April 15-18, 20201

If I booked a campsite and then cancelled prior to the announcement, can I get that same site for the October event?

We are honoring all active reservations first, then the waitlist reservations second. If you wish to have a spot in a certain campground, please submit a waitlist request.

I am on the waitlist, will I get offered a camping spot for the new dates in October?

Yes. We are honoring all active reservations first, then the waitlist reservations second, before posting a live link for the general public.

Do we need to cancel our hotel reservation?

Yes, each guest is responsible to cancel their own reservation for the April event. Please make sure you are aware of the hotel cancellation policy and cancel ASAP.

How do I book a new hotel reservation for the new dates?

We are currently working with our hotel partners on the new rates and will add booking details online as they become available.

Who can I contact with Camping/Lodging questions?

For all questions and concerns please contact Jamie@seaotterclassic.com.

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Exhibitor FAQs

Why was the event postponed/rescheduled?

After careful consideration of the evolving coronavirus threat, travel bans and production impacts, we made the difficult decision to reschedule the event and allow time for the coronavirus outbreak and its effects to subside.

Our company wants to exhibit at the October 1-4, 2020 event – what do we need to do?

With the exception of dates, all terms and conditions remain the same.  See you in October!

My company cannot participate in the October 1-4, 2020 event – can we roll over our booth payment to the April 15 – 18, 2021 show?

  1. Your entire payment will be applied to next year’s event.
  2. We will contact you when Expo sales open for 2021 to determine your booth location.
  3. If you wish to purchase additional space for 2021, that will be available to you at the current booth rates.

We do not wish to participate in the October 2020 event – can we have an immediate refund?

Email Sarah at sarah@seaotterclassic.com prior to May 1, 2020 and we will issue you a full refund (credit card and similar transaction fees do not apply).

Who can I contact with Expo questions?

For all additional questions and concerns please contact Sarah at sarah@seaotterclassic.com or call 250-516-7150.

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Festival & Merchandise FAQs

Why was the event postponed/rescheduled?

After careful consideration of the evolving coronavirus threat, travel bans and production impacts, we made the difficult decision to reschedule the event and allow time for the coronavirus outbreak and its effects to subside.

What is the refund policy for Festival Passes?

Your Festival Pass purchase will be rolled over to the new October 1-4 2020 dates. If you cannot make the October event, you will receive a full refund as long as, the request is received in writing and emailed to info@seaotterclassic.com prior to April 30, 2020.

Will our Parking Passes still be valid?

Your Parking Pass Purchase will be rolled over to the new October 1-4 2020 dates. If you cannot make the October event, you will receive a full refund as long as, the request is received in writing and emailed to info@seaotterclassic.com prior to April 30, 2020.

I purchased merchandise online that I am picking up at the event. How do I get a refund?

There are no refunds on merchandise. All merchandise that was scheduled for event pick up will be given the option to pay for shipping or pick up at the Sea Otter Classic in October.

I have purchased cycling apparel and opted to have it shipped to me. When will I receive it?

The cycling apparel is currently delayed in production. We will post updated information as soon as we have it. All outstanding orders will either be shipped or held for event pick up.

I have a Sea Otter Club Pass  How do I get a refund?

Your Sea Otter Club Pass will be rolled over to the new October 1-4 2020 dates. If you cannot make the October event, you will receive a full refund as long as, the request is received in writing and emailed to info@seaotterclassic.com prior to April 30, 2020.

Who can I contact with Festival  questions?

Send an email to info@seaotterclassic.com.

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Volunteer FAQs

Why was the event postponed/rescheduled?

After careful consideration of the evolving coronavirus threat, travel bans and production impacts, we made the difficult decision to reschedule the event and allow time for the coronavirus outbreak and its effects to subside.

Who can I contact with Volunteer questions?

Send an email to Jeff Lindenthal, Sea Otter Classic Foundation Director

Submit a Question

October 1-4, 2020Monterey, California, USA


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